FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

COVID-19 Shipping Update

At Moon Magic, we are committed to the health and wellbeing of our customers and employees. We are following all recommended safety protocols, and processing your orders in our normal timeframe.


As shipping carriers continue to adjust to the shifts in their industry, customers may see delays once your order leaves our hands. For time sensitive orders, please allow 1-3 days of additional shipping time to account for the impact on delivery drivers.

Payments

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember Moon Child, only one discount code can be used per order!

Discount codes apply to most of our jewelry, with the exception of pieces currently on sale. Our sale items already have a larger discount than most of the codes ever available, which means you are getting the best possible deal on them!

Shipping

We are excited to deliver our magical jewelry to women worldwide as we ship from Florida, USA, to almost any country, except Singapore and South Africa, sorry!

 

We deliver with our trusted partner DHL eCommerce. All international packages are carefully handed over to the local post office for final delivery.

 

Kindly note: We do not ship to PO Boxes, APO or FPO addresses at this time.

 

Please also note that we currently cannot deliver to the following countries: Colombia, Congo, Costa Rica, French Guiana, Heard Island And Mcdonald Islands, Iran, Jersey, Lybia, Mauritius, South Sudan, Tajikistan, Yemen, Guernsey, Dominica, Myanmar, Azerbaijan, Bermuda, Bolivia, Brunei Darussalem, Cayman Islands, Chad, Fiji, French Polynesia, Gambia, Guernsey, Guatemala, Guyana, Haiti, Honduras, Iraq, Jersey, Laos, Liberia, Mauritania, Mongolia, Panama, Samoa, Seychelles, Sudan, Turkmenistan, Uganda, Uzbekistan, Bahamas, Burundi, Cape Verde, Chile, Curaçao, Ghana, Grenada, Peru, Suriname. Eswatini.

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

Shipping costs? We’re keeping it simple:

 

US

Standard Delivery

Orders above $50: Shipping is on us! You’re welcome!

Orders below $50: $5.90 one-off shipping fee

Express Delivery

UPS 2 Day Express Delivery: $20.00 one-off shipping fee

 

All other countries

All orders: $8.90 one-off shipping fee

International expedited delivery: $19.90 one-off shipping fee*

* Please note that international expedited delivery is currently only available for Brazil, Canada, Germany, Japan, Mexico, United Kingdom.

US

 

Standard delivery: 2-5 business days

Expedited delivery: UPS 2 Day Express Delivery*

* Please note that expedited delivery takes 2 business days and excludes weekends.

 

 

All other countries

 

Standard delivery: 6-12 business days
Expedited delivery: 2-7 business days*

* Please note that international expedited delivery is currently only available for Brazil, Canada, Germany, Japan, Mexico, United Kingdom.

 

 

All shipping times do not account for any unforeseen delays on the courier's end.

 

Please also note that due to Customs in Colombia and Mexico, shipments to these countries may experience delays.

Please note: Our carrier is operating with the utmost caution to protect our customers and the delivery workers. Unfortunately, this may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.

Please also note that for the following countries, standard delivery is currently 14-30 days: El Salvador, Guadeloupe, Guinea Bissau, Lebanon, Saint Kitts And Nevis, Saint Lucia, St. Vincent, Antigua And Barbuda, Aruba, Barbados, Belize, Bhutan, Cambodia, Central African Republic, Comoros, Djibouti, Equatorial Guinea, Eritrea, Gabon, Guinea, Jamaica, Mali, Martinique, Moldova, New Caledonia, Nicaragua, Niger, Reunion, Sao Tome And, Principe, Somalia, Togo, Trinidad and Tobago, Tuvalu, Western Sahara, Zimbabwe

Absolutely! We know you are excited to follow the journey of your new magical jewelry every step of the way.

We’ll always send a tracking number via email within 24 hours of your order. With this number you can track your order at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.

We love that you are choosing our magical jewelry as a gift for a special person in your life. All our jewelry is shipped in a beautiful jewelry box and without an invoice.

This way, you can have your jewelry sent directly to the lucky person you’ve chosen for your surprise!

So you can wear your jewelry even quicker, we are excited to offer you a 2 Day Express Delivery option if your delivery is within the US. Please note, that this delivery option will take 2 business days from dispatch and excludes delivery on weekends.

We also offer an expedited delivery option of 2-7 business days for the following countries: Brazil, Canada, Germany, Japan, Mexico, United Kingdom, Australia. Please note, that this delivery option will take 2-7 business days from dispatch and excludes delivery on weekends.

Not quick enough? Do you need an urgent gift? Why not take a look at our e-gift cards?

Only very few of the orders we ship may be subject to import duties and taxes. Please contact your local customs office if you are unsure.

 

Moon Magic cannot control these costs and is not responsible for any duties/taxes applied to your package, so you will be responsible for paying additional charges if they apply.

 

If you should decide to decline a package you will be refunded minus a fee for returning the item to us and restocking it.

All orders ship Monday – Friday, excluding weekends and official bank holidays.

We recommend you order soon, so you get your magical jewelry in time.

Returns

Yes! We want you to be head over heels for your new jewelry. If you’re not 100% satisfied, we want to make things right.

It’s easy! Within 30 days of receiving your product, send us an email saying you’d like a refund. Then, we’ll send you step-by-step instructions for returning your jewelry.

As soon as we receive your returned item(s), we will initiate a refund of the purchase price of your items (excl. the shipping fee in case you paid for shipping).

Pre-Order

When you pre-order from us, you’re purchasing jewelry that is made to order. These are usually new styles that have not been released yet, so you’ll be the first to have yours when they’re ready.

Our team creates brand new designs to offer in a pre-order collection. During this time, every item is available for purchase. After the pre-order period ends, only the top selling items will join our permanent collection. That means your vote impacts the style of Moon Magic jewelry for an entire season. And if you’ve got a unique eye and picked something that others did not, you’ll become the proud owner of something rare or even one of a kind.

Each pre-order collection has its own delivery timeline. Check out the pre-order collection page to find out when a specific item will ship. This is usually around 5-8 weeks from the collection launch if there are no production delays. Of course, we’ll email you with specific details on your order to keep you updated at all times.

We charge your card for the item at time of checkout.

While any piece of jewelry will have some impact on the planet, pre-ordering jewelry helps us cut down on waste. By only creating pieces that already have a home, we’re making our industry a little bit greener. Also, for every piece of jewelry we sell, we plant a tree!

In order to cut down on energy used in delivery and packaging waste, we wait until your entire order is ready before shipping. Don’t worry, we’ll keep your in-stock items safe while you wait, and reserve them specifically for you (even if they sell out online).

Materials

Our jewelry is made from a range of precious metals, including the following: 925 Sterling Silver, 14k Solid Rose Gold and 14k Vermeil which is 925 Sterling Silver plated in 14k Rose and Yellow Gold (this coating is 50% thicker than traditional gold-plated pieces, keeping it beautiful for years to come). There is no nickel present in our jewelry.

Our watches are made from 316L Stainless Steel which is comfortable to wear and won´t tarnish over time.

We have a stunning selection of gemstones each with their own magical properties and unique beauty. We offer the following genuine stones: Rainbow Moonstone, Rose Quartz, Labradorite, Diamonds, White Topaz, Turquoise, Aquamarine, Amethyst, Blue Topaz, Garnet, Peridot, Citrine, Tourmaline, a range of Raw Cut Crystals and authentic Opal. Please refer to the individual product descriptions for more detail.

Responsible sourcing is at the forefront of our journey when searching for treasures to add to our collection. We give back by donating to Trees For The Future and aim to cause as little disturbance to nature as possible by using only ethical providers.

 

Here’s where our gems come from:

 

Moonstone: India
Raw Crystals: India

Labradorite: Madagascar

Opal: Ethiopia

Garnet: Mozambique

Turquoise: Arizona U. S.

Rose Quartz: Brazil

Amethyst: Brazil

Citrine: Brazil

Topaz: Brazil

Peridot: China

Aquamarine: Afghanistan

Diamonds: South Africa

Any jewelry made with copper such as Sterling Silver and Rosé Gold items can tarnish slightly over time, however, for many people, this is outweighed by the beautiful properties of natural metals. This means the finish can potentially leave behind a surface mark on the skin when worn. This coloration easily washes off with warm water and a mild soap.
If you do see a slight blackening in your piece it is nothing to be alarmed about and the ring can easily be brought right back to it's shining self with a jewelry polishing cloth.
 

Any side effect caused by the natural properties found in our jewelry is temporary, unavoidable and not valid for a refund.

Proper care will keep your moonstone jewelry beautiful and gleaming for years to come. When engaging in physical activities like cleaning and lifting, its best to keep your jewelry in a felt-lined box where it’ll stay safe and sound. If you notice that your jewelry needs cleaning, you can freshen it with warm, soapy water or a non-acid based jewelry cleaner. It’s also a good idea to cleanse your Moonstone jewelry of negative energies, and allow it to recharge with positivity. For more information on care, cleansing and energy charging, visit our page on Moonstone maintenance.

Other

A moon child’s question should never go unanswered. If you still have questions or simply have something to say, send us an email at contact@MoonMagic.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!